Customer Satisfaction Survey Questions

1. What type of Hydro-Thermal product do you have?

Please Select One Sanitary Hydroheater Solaris Hydroheater K Series Hydroheater M Series Hydroheater EZ Heater

2. Rate the design & functionality of your heater.

Please Select One Very Good Satisfactory Needs Improvement Totally Dissatisfied

3. Is the Hydroheater operating to your requirements?

Please Select One All the Time Most of the Time Almost Never Never

4. Were you able to find the answers to your questions?

Please Select One Very Much Somewhat Not Really Not at All

5. Overall, are you satisfied with your Heater?

Yes No

6. How does our pricing compare to our competitor's pricing?

Please Select One Competitively Priced Somewhat Competitive Not Competitively Priced No opinion

7. Do you consider our product superior over our competitor's products?

Please Select One Absolutely Superior Somewhat Superior Pretty much the Same Competitor's Products are Superior

8. How do you perceive the quality of our products?

Please Select One Superior Quality Somewhat Superior Indifferent Not a Quality Product

9. Overall, are you satisfied with our products?

Yes No

10. Considering the features our products offer, do you find them useful and helpful?

Please Select One Very Much So Sometimes Not at All Indifferent

11. Overall, how easy is Hydro-Thermal Products to do business with?

Please Select One Very Easy Somewhat Easy Sometimes not Easy Not at all Easy

12. How would you rate the timeliness of our service?

Please Select One Very Timely Mostly Timely Sometimes Timely Not at all Timely

13. How would you rate the knowledge of the Associates at Hydro-Thermal that you have worked with?

Please Select One Very Knowledgeable Somewhat Knowledgeable Questionable Not at all Knowledgeable

14. How often do you encounter problems with our equipment?

Please Select One Not at All Frequently Sometimes All the Time

15. When we have provided you with technical information, was it accurate?

Please Select One Very Accurate Somewhat Accurate Not Really Not at All

16. Did we deliver our product on time?

Yes No

17. When you have dealt with HTC, did you have the sense that the HTC employee was concerned about you as our customer? In other words, did you get the attention you felt you deserved?

Please Select One Most Definitely Somewhat Not at All

18. When dealing with HTC, how would you rate the overall friendliness of the employees you have dealt with?

Please Select One Very Friendly Somewhat Friendly Not all Friendly

19. How would you rate the customer service you receive from HTC?

Please Select One Superior Somewhat Superior Needs Improvement Not Good at All

20. Do you have any other comments or questions about your customer service experience?

21. Would you like to be called, to discuss any issue you may have encountered with HTC?

Yes No

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Thank you for completing the survey. Through the feedback you have provided us, we will be able to better serve you, our customer, in ways that better meet or exceed your expectations.